The following terms and conditions govern all agreements and ongoing digital service provisions between Bigfoot Agency Limited and its clients.
In these terms and conditions, all references to "the Company" shall mean Bigfoot Agency Limited, its employees, directors, affiliates, and appointed sub-contractors. All references to "the Client" shall mean the business entity, individual, or authorised agent engaging the services of the Company.
The Company does not require a physically signed paper agreement to establish a legally binding contract. A contract is legally formed, and the Client completely accepts these terms and conditions in full, upon the occurrence of any of the following actions by conduct:
Once a contract is initiated by conduct, these terms supersede any verbal discussions, purchase orders, or conflicting internal client policies.
All recurring digital services, search engine optimisation campaigns, and asset management provisions are billed on a rolling monthly cycle. Invoices or automated digital transactions are processed in advance of the service month.
Any estimates, proposals, or quotations provided by the Company are valid for thirty days from the date of issue. The Company reserves the right to adjust monthly recurring fees to reflect changes in third party platform software costs, hosting infrastructure rates, or significant alterations to the technical scope of the project.
The Company operates on a strategy that heavily front loads professional consulting hours, manual database configurations, custom content architectures, and backend technical workflows during the initial phases of an engagement.
Because this premium asset creation and specialist labour are delivered far ahead of standard rolling retainer fees, mid cycle cancellations or premature terminations do not entitle the Client to any refunds, credits, or fee waivers for work already executed or initiated in good faith.
Any additional work requested by the Client that falls outside the original brief or initial campaign scope will be charged at the standard agency rate of the Company.
Unless explicitly agreed otherwise in writing by a director of the Company, all digital service agreements and monthly retainers carry a strict 60-day notice period.
Termination: If the Client wishes to cancel or terminate services for any reason, notice must be provided to the Company explicitly in writing via email. Services and billing will remain fully active for sixty days following the date the written notice is received.
Pausing of Services: The Company dedicates staff allocation, infrastructure capacity, and technical resources up to two months in advance. Consequently, any request by the Client to pause, suspend, or temporarily hold a campaign or subscription is structurally treated as a termination of the active campaign and is subject to the identical 60-day notice period and final billing obligations.
The Company retains absolute ownership, copyright, and title of all digital assets, software code, custom backend databases, software applications, dynamic content workflows, bespoke schema architectures, page templates, and website designs created during the engagement.
No intellectual property rights, website hosting access, CMS administrator permissions, platform configurations, or registered domain names held within Company accounts (including trade or niche lead generation sites) will be transferred, assigned, or released to the Client until:
The Company reserves the right to completely suspend live website hosting and restrict access to all digital assets instantly if the Client is in material breach of payment terms.
Where the Company purchases, registers, or holds domain names on behalf of the Client for a project, those domains remain under the absolute operational control of the Company until contract closure.
Following the successful completion of the notice period and full settlement of accounts, domain authorisation keys will be released to the Client. The Client assumes full legal and financial responsibility for ongoing domain renewals, third party platform hosting subscriptions, and security renewals immediately upon asset transfer.
The Client explicitly acknowledges that all digital services and technical builds are rendered in full compliance with directed strategies. Any attempt by the Client to retroactively file an international merchant account dispute, bank chargeback, or Stripe reversal for cleared payments while utilising or requesting the work product of the Company constitutes an immediate material breach of contract.
In the event of a payment dispute initiation, the Company will instantly terminate all live hosting, take all related web assets offline, and permanently retain or forfeit all trade domains held in Company accounts, without prejudice to pursuing full legal remedies under English law for the recovery of funds and debt collection costs.
The Client agrees that the Company shall under no circumstances be liable for any special, indirect, incidental, punitive, exemplary, or consequential damages. This includes, but is not limited to, loss of business profits, loss of data, algorithmic search engine ranking fluctuations, or business interruptions arising out of or in connection with the digital infrastructure built or managed by the Company.
These conditions, all contractual relationships, and all international transactions between Bigfoot Agency Limited and the Client shall be governed by, interpreted, and construed exclusively in accordance with the laws of England and Wales. Both parties irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms.