How to Improve Customer Satisfaction at Christmas

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With Christmas as busy as it is, how can you ensure you maintain and improve customer satisfaction? Christmas is approaching quicker and quicker and you’re getting busier and busier! It can be difficult to keep on top of the volume of enquiries and orders coming in at this time, but there are ways [...]

How to Handle Negative Reviews or Social Media Comments

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The majority of businesses have to handle negative reviews or social media comments at some time or another. Whether a customer was justified in writing the review or not, the situation is one that can actually benefit your company if you deal with it the right way. Usually, these kinds of reviews are more [...]